We strive to provide you with the highest quality products and services. However, if you receive a damaged or defective product or if there is a mistake with your order, we offer a replacement policy to ensure that you are fully satisfied with your purchase.
Eligibility: To be eligible for a replacement, you must notify us within 7 days of receiving your order. We may ask for photographic evidence or other information to help us determine the issue with the product or order.
Damaged or Defective Products: If you receive a damaged or defective product, we will replace it free of charge. We may ask you to return the product to us, at our expense, so that we can inspect it and ensure that the issue is resolved.
Incorrect Orders: If you receive an incorrect order, we will replace it with the correct order free of charge. We may ask you to return the incorrect order to us, at our expense, so that we can ensure that the correct order is delivered to you.
Shipping: We will cover the cost of shipping for any replacement product or order that we provide to you as a result of a damaged or defective product, or an incorrect order.
Refunds: If a replacement is not possible, we may offer a refund for the cost of the product or order. Refunds will be issued to the original payment method used for the purchase.
Exclusions: Our replacement policy does not cover damage or defects resulting from misuse, mishandling, or normal wear and tear. We also do not cover products that have been altered, modified, or repaired by anyone other than us.
Process: To initiate a replacement request, please contact us at [contact email]. We will respond promptly to your request and work with you to resolve the issue as quickly and efficiently as possible.
We are committed to providing you with the best possible customer service and ensuring that you are fully satisfied with your purchase. If you have any questions or concerns about our replacement policy, please do not hesitate to contact us.